1. Discuss the external and internal forces for change. (2 pts) 2. Why is handling change an integral part of every manager's job? (2pts) 3. Describe two approaches to organizational change. (4 pts) 4. Explain why people resist change and how resistance might be managed. (2 pts) 5. Who are change agents? Do you think that a low-level employee could act as a change agent? Explain. (2 pts) 6. How would an organization decide between action research and appreciative inquiry? Explain briefly how each brings about organizatio