1. Discuss the nature of win-win agreements and their importance in your personal and professional lives.

2. Identify a situation in your life where you are at odds with someone else. Consider the situation from the other person's point of view: What results might be a "win" for them? Make a list of these.

3. Make a list of results that would be a win for you.

4. How might you resolve the situation in a mutually beneficial way?

5. Practice by working with the person to come up with a win-win solution.

Part Two: The Emotional Bank Account

1. Reflect on the meaning of the Emotional Bank Account (EBA), and why this practice is important in relationships.

2. Identify an important work or personal relationship that is not as good as you want it to be.