1. Do you agree with the assessment that you had dropped the ball? Or are you being unduly harsh on yourself? 2. Who do you think should be making security calls at Reinventravel.com? Shouldn't this be the CIO's job? 3. What should you do tonight? Should you approach the topic at dinner or wait and see if anyone else raises the issue? 4. What should you do in the next few days? Should you issue a press release? Should you contact your customers directly? Should you focus on overhauling your security safeguards to prevent future similar problems and forget today's incident?