1	Download and open the file named exploring_e08c1CustomerService, and then save the file as exploring_e08_grader_h1_LastFirst, replacing LastFirst with your name.
2	In the Survey worksheet, enter a conditional function in cell M3 to calculate average satisfaction of service for store 251 (cell L3). Format the results with the Number Format with two decimal points.
3	Use the fill handle in cell M3 to copy the function down to complete the calculations. Be sure that you have used the appropriate mixed or absolute referencing in M3 before copying.
4	Enter a function in cell M11 to calculate the number of survey responses in which restaurant 251 (in cell L11) received a 2 or less (in cell L10) in wait time and service.
5	Use the fill handle in cell M11 to copy the function down to complete the calculations. Be sure that you have used the appropriate mixed or absolute referencing in M11 before copying.
6	Use the RANK.AVG function in cell N3 to calculate the rank of store 251 based on the averages in the range M3:M5.
7	Use the fill handle to copy the function down the column. Be sure to include the appropriate absolute or mixed cell references in N3 before you copy.
8	Click the Wait Time worksheet and enter a function in cell F6 that calculates the wait time value of the first quartile.
9	Copy the function down to complete the column and return to the Survey worksheet.
10	Select the range J4:J8. Enter a function in the range J4:J8 to calculate the frequency of service ratings from 1 to 5 received by all restaurants.

Link to excel file

https://sheet.zoho.com/sheet/editor.do?doc=52445b821f7b96571d5609586b4b98416396a84a1919b355790a179f3181d5ea26a1402fc5e792cc2541533aba7a5e64e0514f8ea6815e71250e5d98d55a48a0