1. During a performance review, an employee receives feedback that they need to improve their time management skills. The employee feels blindsided by this feedback, as they were unaware that their time management was a concern. How should the employee apply active listening in this situation to understand the feedback fully and draft a plan for improvement?

2. Discuss the importance of timely feedback in the context of a team working on a tight project deadline.

3. Discuss the implications of the insurance company manager's "Reply All" mistake in chapter 7, highlighting the importance of understanding digital communication tools in the workplace.

It seemed like such an innocent act: hitting the \"Forward\" button on the e-mail toolbar. For 19 employees of the brokerage firm Edward Jones & Co., it cost them their jobs. Following an investigation, management asked workers to admit whether they had sent inappropriate files or off- color jokes to others over the company's e-mail system. When they lied about having done so, they were fired. Another 41 who came forward were disciplined but allowed to stay on.' They're not alone. Employees were recently fired at the New York Times Company, at Morgan Stanley, and a number of other organizations for abusing the communication systems provided by their employers. The \"Forward\" button isn't the only source of trouble, apparently. A few years ago, an insurance company manager, working with an internal mailing list devoted to his customers, replied to an office e-mail. His response focused on the company's strategy for selling a particular policy, but the message wasn't sent to just one personit was sent to the entire listserv. He had clicked \"Reply All\" and, buried in that huge list was the address of the customer they were working with. That manager's crass language and arrogant approach went directly to his customer and, not surprisingly, he didn't make the sale. How can such wonderful technology be the source of so much frustration? Isn't information technology (IT)including e-mail, voice mail, video conferencing, desktop computing, instant messaging, text messaging, cell phones, and handheld wireless devicessupposed to make our lives casier? Aren't we all more productive as a result? Even though the inventors and manufacturers of all this technology can fairly claim great things for us personally and professionally, the new world in which we live is not without its dark side. Every opportunity has its risks, and communication technology 1s no exception