1) During the meeting, Carlos has been emphasizing the importance of the change, and trying to persuade employees to accept the transition. He also thinks losing employees may be acceptable if they cannot accept the change. According to Lewin's force field analysis model, Carlos behaviors reflect his effort to facilitate the ______ process.

a) stabilizing

b) restraining

c) unfreezing

d) refreezing

e) driving

2) Rita and Juan mention several reasons that they feel uncomfortable with the change. When they complain about their new counterparts, it seems evident that they resist change due to which of the following?

a) fear of unknown

b) incongruent team dynamics

c) breaking routines

d) negative valence of change

e) incongruent organizational systems

3) Carlos says that he would have tried harder to make Rita and Juan stay, had he known their complaint before they decided to leave. This reflects the importance of ______ for successful organizational change.

a. coercion

b. learning

c. creating an urgency for change

d. stress management

e. communication

4) According to Lewin's force field model, the need for change to automated sales at Bergman's most likely arises from a(n) ______ force.

a. behavioral

b. inside

c. lateral

d. driving

e. selective