1. Emotional intelligence is the ability to:

(a) Determine which difficult people we should avoid at work

(b)Identify your emotions and the emotions of others and respond appropriately

(c) Ignore conflict

(d)Resolve issues by telling other people to mind their own business

2. Interpersonal skills are:

(a) how we communicate and interact with others

(b) how we decide on gifts for people

(c) skills that make us good students

(d) how we develop our skills

3. An example of poor body language is:

(a) Not making eye contact

(b) Crossing arms

(c) Texting while someone is talking

(d) All answers are correct

4. Which of these is a 'soft' skill?

(a) Analyzing (b) Monitoring

(c) Budgeting

(d) Counselling

(e) Updating

5. If everyone I worked with was more like me, it would be easier to get things done.

(a) Maybe

(b)True

(c) Untrue

(d) Mostly true

(e) Mostly untrue

6. Which of the following is the number 1 skill most valued by employers?

(a) Health & safety

(b) Communication skills

(c) Computer skills

(d) Customer service

7. Working without being told, being self-motivated, and being the first to begin work shows

(a) Motivation

(b) Initiative

(c) Leadership

(d) Persistence

Short Answers (Essay)

8. What are soft skills and how many are there?

9. List four (4) top soft skills employers value with examples?

For Short Answer respond in at least two (2) paragraphs of 10-12 lines each paragraph