1. Employee involvement affects productivity indirectly by influencing a. organizational structure. b. employee satisfaction. c. power struggles. d. the organization's values. 2. The "age" trend suggests that a. there will be a decreasing number of older workers in the near future. b. older workers will demand better working conditions. c. competition for younger workers will be intense. d. organizational culture will change. 3. The reengineering approach does which of the following? a. makes work processes more efficient b. lowers cycle times C. improves handling capabilities d. All of these are correct. 4. Which of the following is NOT a trend indicative of increasing workforce diversity? a. negative attitudes toward authority b. gender c. physically challenged workers d. age5. Employee stress and wellness interventions acknowledge the connection between a. worker productivity and training programs. b. organization effectiveness and role clarication. c. worker health and organization productivity. d. qualityr of work life and dual income families. 6. Which statement is NOT characteristic of self-managed work groups? a. Team members learn a variety of skills. b. Team members are paid on the basis of their degree of effort and individual accomplishment. c. Team members set their own production goals. d. The team can control member's task behaviors. '3. Stress management is concerned with a. preventing negative stress outcomes. b. changing organizational conditions to nd the right levels of stress. c. encouraging employees to stress the right behaviors. d. All of these are correct. 8. Which of the following types of parallel structures involve voluntary members? a. cooperative union-management projects b. quality circles c. employee resource groups (ERGs) d. All of these are correct. 9. Organization design interventions aimed at transformational change are focused on a. work design. b. human resources practices. c. organization structure. d. All of these are correct. 10. When implementing job enrichment, vertical loading increases a. management involvement. b. costs. c. autonomy. d. technical interdependence. 1 1. Traditional jobs that show little need for worker cooperation are characterized as a. having a high degree of technical uncertainty. b. having a low degree of technical uncertainty. c. having a high degree of technical interdependence. d. having a low degree of technical interdependence.12. Which of the lollowing best describes 1aiorlt designs that incorporate sociotechnical systems? a. selfmanaged teams h. cross divisional teams c. motivational theories d. formal structure 13. Role clarication methods follow a strategy that includes a. rewriting the job description. 1:. giving the role holder an opportunity to discuss hisi'herjob duties and responsibilities. c. enhancing employees' selfimage. d. None of these are correct. 14. A distinguishing feature of the total quality management approach is a. attention to rewards. h. development of problem solving skills. c. the improvement of processes. d. training. 15. The key roles of leadership in transformational change are a. envisioning, energizing, enabling, and engaging. b. diagnosis, change, enabling, and energizing. c. envisioning, change, and refreezing. d. enabling, creating, and energizing. 16. Which of the following types of parallel structures is most popular today? a. cooperative union-management projects b. quality circles c. employee resource groups (ERGs) d. total quality management 17. Which of the following is true of stress? a. It involves physiological responses. b. It can be positive. c. It can ultimately lead to withdrawal behaviors. d. All of these are correct. 18. Cultural diversity in the workplace affects which organizational areas? a. rewards systems b. employee involvement c. values, work ethics and norms d. All of these are correct.19. What quality is common for people with high growth needs? a. desire complex jobs/challenging tasks b. desire for group or task force membership c. desire for individualized jobs d. All of these are correct. 20. The engineering approach produces and a. traditional jobs; efficient performance b. innovation; job satisfaction c. motivation; job enrichment d. motivation; autonomy