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1, Employees who are visionary, creative, and strategic thinkers can translate their interactions with customers into innovative choices that meet customer needs. Today, as the

1, Employees who are visionary, creative, and strategic thinkers can translate their interactions with customers into innovative choices that meet customer needs. Today, as the hospitality industry expands, the challenge of meeting and exceeding customer expectations will only continue to grow. Discuss major components of the hospitality and tourism industry; explore the roles of each and its inter-relatedness.

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