1) Enterprise resource planning systems are very _____ software products, meaning that companies typically have to change their _____ to accommodate how the software functions.

A. unstructured, business processes

B. structured, reporting relationships

C. structured, accounting processes

D. structured, business processes

2) _____ are the most successful solutions or problem-solving methods for achieving a business objective.

A. Business functions

B. Best practices

C. Optimal strategies

D. Business processes

3) The drawbacks of ERP systems include all of the following except:

A. They are expensive

B. They are time-consuming to implement

C. Companies may need to change existing business processes to fit the software

D. They consist of modules

4) Business pressures on organizations are created when there are changes in

A. Social factors

B. Economic factors

C. Political factors

D. Changes in all of the above will create business pressures.

5) Today's customers have ________ .

A. less knowledge about products

B. higher expectations

C. less sophistication

D. difficulty in finding information about products

6) Information-based industries are most susceptible to which one of Porter's five forces?

A. threat of substitute products

B. threat of entry of new competitors

C. bargaining power of customers

D. rivalry among existing firms in an industry

7) Which of the following is not an example of business - IT alignment?

A. The company goals are clear to every IT and business employee.

B. The company ensures that IT employees understand how the company makes money.

C. The company views IT as a way to support the business but not as a way to create new revenue streams.

D. IT professionals rotate into business departments.

8) Which of the following sequence in the expenditure cycle is correct?

A. Collect requests for goods > create purchase requisition > choose the supplier > create the purchase order.

B. Collect requests for goods > choose the supplier > create purchase requisition > create the purchase order.

C. Create purchase requisition > collect requests for goods > choose the supplier > create the purchase order.

D. Create the purchase order > collect requests for goods > choose the supplier > create purchase requisition.

9) Which of the following data is NOT used during the expenditure cycle?

A. Supplier details.

B. Bill of materials.

C. Purchase order details.

D. Purchase order status.