1. Establish the scope of the future state with a Use Case Diagram. Draw the Use case diagram. To do this look at the problem statements you listed in the Current State. Also look at how to improve the business process diagram. Identify changes you want, for example, you consolidate the Office Manager with the InsTake Coordinator and then only show 1 actor. Highlight any new systems (remember, automating manual process with a new/'upgraded system will solve some of the problems) or actors