1. Explain and provide an example of the Gauge-Discover-Reflect framework. When would you use this, and why?

2. What does the acronym SMART mean? Explain each section and provide an example for each (Defend your example). What are the benefits of using SMART?

3. Why do organizations need leaders and/or managers? Explain and defend your answer.

4. Explain the roles of line managers and general managers and how do they differ and why do we need them both (or why don't we need them)? Explain and provide an example of each.

5. Why are Mintzberg's 10 managerial roles important? Explain each role and list them.

6. What three areas does Mintzberg use to organize the 10 roles? Explain the need for the three areas. How did he figure out the three areas?