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1) Explain any five (5) ways in which you would apply information technology to improve service delivery. Use examples to support your explanations. (5 marks)

1) Explain any five (5) ways in which you would apply information technology to improve service delivery. Use examples to support your explanations.(5 marks)

2) With the help of examples, describe the five (5) types of product flows. For each product flow, mention a product for which the type of flow is applicable.(5 marks)

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