$1.$ Explain factors that may bring about communication failure in a communication process. $(10$ marks$)$

$2.$ With illustrations, discuss the formal communication flow in an organization. $(14$marks$)$

$3.$ Explain any three advantages of grapevine? $(6$marks$)$

$4.$ Describe characteristics of a good speech. $(10$marks$)$

$5.$ With relevant examples, explain five benefits of effective listening. $(10$marks$)$

$6.$ Why do organizations conduct interviews? $(8$marks$)$

$7.$ Discuss any six types of interviews that can be carried out in an organization. $(12$marks$)$

$8.$ There are conventional forms of communication in an organization. Further, there are external aspects. Discuss:

a$.$ Public relations as an external aspect of communication $(10$ marks$)$

b$.$ Social responsibility as external aspect of communication. $(10$ marks$)$

$9.$ With examples, give explanation on how ICT has impacted on communication in a present time organization. $(20$marks$)$

$10.$ Explain at least five administrative functions of an office. $(10$marks$)$