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1. Explain, giving examples of the difference between Empathy and Sympathy when dealing with your customers . 2. Describe one experience you have had with
1. Explain, giving examples of the difference between Empathy and Sympathy when dealing with your customers . 2. Describe one experience you have had with tangibles and how they made the service experience better (or worse). 3. Share one example where a business (maybe yours) has done something to effectively engage customers during the valuable time spent waiting in their establishments
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