1. Explain how the following forms of guidance can enhance a staff member's performance:

• Giving advice on training and development opportunities
• Confirming organisational objectives
• Providing staff with adequate resources
• Discussing work challenges
• Giving corrective feedback
• Supporting staff with difficult interpersonal situations
• Representing staff interests in other forum

2. Imagine that you had to conduct an individual staff counselling session due to staff performance issues.

• What is an appropriate place this meeting will occur in? Why?
• Who else could invited to the meeting? Why?

One of your staff members is an outstanding performer. They are well liked by their colleagues, often receive positive comments and feedback from customers and have recently scored very highly on a mystery shopper assessment. They also meet and often exceed their KPIs. After discussion with other managers and supervisors, it has been decided that they will win the employee of the year award which includes a $500 bonus and Certificate of Appreciation that will be presented at the next staff meeting. Write congratulatory email to the employee that recognises their outstanding performance.	Satisfactory Response
Yes ?	No ?

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