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1. Explain the following TQM tools and techniques: outsourcing, reduced cycle time, the ISO 9000 series, the ISO 14000 series, statistical process control, and Six

1. Explain the following TQM tools and techniques: outsourcing, reduced cycle time, the ISO 9000 series, the ISO 14000 series, statistical process control, and Six Sigma and Lean Six Sigma. 2. What ar

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