1. Explain the follow-up process on past due patient accounts. Review forms 13.9, Collection Activity Summary, 13.10, Returned Checks letter Template, and 13.11 Returned Check Tickler. Use these forms as a guide for explaining the process. How to reinforce & changes to improve?

2. Explain what writing off bad debt means for a medical practice. Include the difference between sending the account to a collections agency and writing off small balances (see Policy 13.22, Small Balances).

3. Review Policy 13.25, Deceased Patient Collection Process. Explain the intent of the policy and what agree and/or disagree with about the policy. What would do to make this process better and more compassionate for the surviving family members?