1 Explain the importance of making effective and efficient use of a team's knowledge and skills, whilst planning to ensure they achieve work based objectives. (1.1)

2 Explain how to identify the appropriate person for an activity in the workplace. (1.2)

3 Explain how human resource planning can be used to assure output and quality in the workplace. (1.3)

4 Explain how to delegate tasks effectively. (2.1)

5 Describe the benefits of empowerment in the workplace. (2.2)

6 Identity barriers to delegating and explain how these can be overcome. (2.3)

7. Explain a technique that could be used to monitor the outcomes of delegation in the workplace. (2.4)