1. Explain the relationship between the strategic plan, the business plan and

the operational plan.

2. Outline five key processes involved in developing a business plan. Explain

why these must occur before a business plan can be written.

3. List six areas that you will use as headings or component parts of your

business plan.

4. Using examples, explain performance objectives and performance measures. Briefly outline different types of performance measures, with examples of their performance indicators.

5. What might be the consequences, should an organisation fail to test their

performance measurement system?

6. Briefly describe the following and give three examples of each:

a. Internal stakeholders b. External stakeholders