1. Explain three (3) items of infrastructure component used to reinforce the behavior and actions required to operate the physical/technical component effectively.

2. Explain in step by step of the key activities in creating vision, values, and goals.

3.Explain any two (2) guidelines of the secrets (rules) to successful reengineering project.

4.Identify four (4) problem areas that could create project paralysis and explain the defense strategies to overcome those problems.

5.Discuss four (4) fundamental elements of critical reflections.

6. Identify and explain any two (2) essential characteristics of success for business reengineering.