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1. Frame the original problem for VVH using the appropriate Process Improvement (PI) tools. Provide a diagram with a root cause analysis. 2. How

1. Frame the original problem for VVH using the appropriate Process Improvement (PI) tools. Provide a diagram with a root cause analysis. 2. How would you address the no-show and cancellations issues? What PI tools would you use. Illustrate your response.

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