1. From the CASE STUDY - Workplace collaboration, identify five processes or procedures that should be developed from the Human Resource department's roles.

2. As a leader, you should establish parameters for collaborating with your team, including the frequency of meetings, how people work together, how information is shared and who is responsible for which tasks.

What exactly is collaboration? Identify five factors of workplace collaboration.

3. The scenario for the following questions is that you have met with staff and worked together to clearly set out the processes that are managed by the Human Resource department. You now describe how ongoing consultation and collaboration sessions for managers and employees could be facilitated. You want employees to know their input matters and you want them to continue to contribute to their work roles.

a. What would you do to ensure that employees interact with management in a collaborative or consultative way ongoing?

b. Describe the means that Lyric's employees can use to communicate with their managers or senior management?

c. In situations such as workplace conflict, discuss how confidentiality should be handled.

d. Describe how you would monitor and communicate outcomes of conflict management to employees?

Lyric is a wholesale and retail clothing business which was born from the passion of two High School friends called Mary and Rachel. The business idea was already doing great within their circle of family and friends, so they decided to start an online enterprise selling their garments. \"Our mission is to deliver a quality product with exceptional price-value and superior customer service.\" Also, Mary and Rachel agreed on the core values of Lyric as follows: 0 Sell the highest quality products available. - Satisfy, delight, and nourish our customers. I Support team member excellence and happiness. 0 Create wealth through prots and growth. I Serve and support our local and global communities. Lyric has grown and now has a staff of 35 people as well as three retail shopfronts and a warehouse. Its Human Resources department is establishing various work processes. Among them are processes for workplace collaboration between employees and managers. They know how important it is to facilitate employees' contributions and to having managers and staff work together to create processes that will achieve desired outcomes and at the same time, foster healthy working relationships. It's part of Lyric's core values - "team member excellence and happiness." The Human Resources department's roles include: o maintaining employee records and payroll a performing other administrative tasks as part of its role in staff resourcing o acknowledging that direct work with personnel requires collaboration with managers in employee conict management as well as in disciplinary procedures with employees 0 acknowledging that managers must participate in performance management - acknowledging manager roles in assisting with organising and facilitating training and professional development a managing rehabilitation and return-to-work programs in direct liaison with staff, management and any relevant health professionals 0 running a well-being program for all staff to access including health advice, workshops, and support