1 . 1 . From the RedPharm data, determine: a . . The average number of customer arrivals for each hour Time Block Average per

$1.$ From the RedPharm data, determine:

a$.$ The average number of customer arrivals for each hour

1. Time Block	Average per Time Block
   7:00-8:00	11.87
   8:00-9:00	11.96
   9:00-10:00	12.27
   10:00-11:00	7.69
   11:00-12:00	5.88
   12:00-13:00	5.59
   13:00-14:00	4.79
   14:00-15:00	5.31
   15:00-16:00	5.08
   16:00-17:00	12.03
   17:00-18:00	12.12
   18:00-19:00	11.97

   1. The peak time block in the morning and the peak time block in the afternoon

2. Morning Peak between 9-10

   Afternoon Peak between 1/-18

   1. The average service time for each hour

   2. Time Block	Average per Time Block
      7:00-8:00	17.80
      8:00-9:00	17.67
      9:00-10:00	17.81
      10:00-11:00	17.56
      11:00-12:00	17.98
      12:00-13:00	17.75
      13:00-14:00	17.86
      14:00-15:00	17.37
      15:00-16:00	17.74
      16:00-17:00	17.73
      17:00-18:00	17.62
      18:00-19:00	17.85

      From the data above
   3. The standard deviation for the service time. Use the data points in the time blocks that correspond to the peak hours.
   Use that information to determine:

3. The average arrival rate (customers/hour)

The service rate per server (customers/hour)