1. Give answers for the following questions. (15) i. Outline the processes involved in project quality management. ii. What are the main characteristics of project quality management? iii. What does the term 'benefits and cost analysis' mean? And how it is performed? iv. What is benchmarking? v. What is a flow chart? Discuss the 'Cause and Effect Diagram.'

2. Discuss quality management plans. How will you complete quality assurance activities? How will you implement that plan as a manager? (15)