1. Give answers to the following questions: (16) i. Which types of people are most suitable for working in the hospitality industry? ii. What is the first thing a manager should do before starting on the recruitment process? iii. Who are flexible employees in hospitality services? iv. Outline the factors that affect the market's labour supply. v. Explain the important points that should be included in the job description. vi. What are the internal sources of applicants? vii. What information should be requested in the job application form? viii. What is the importance of an induction programme in hospitality?

2. Discuss the advantages and disadvantages of conducting one-to-one interviews and more than one interview. (4)

Activity You are a manager in a hotel. You have to recruit a hotel front desk clerk, who will be responsible for making room reservations, providing information and services to guests, and receiving payments. (10) Considering the above - a) produce a job description for the above-mentioned post. b) What procedures will you adopt for advertising the post?