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1 : Give five (5) examples and causes of conflict that are commonly encountered in the tourism, travel, hospitality and event industries? Q2: Imagine that

1 : Give five (5) examples and causes of conflict that are commonly encountered in the tourism, travel, hospitality and event industries?

Q2: Imagine that a customer has become intoxicated and is acting in an aggressive manner. How should you respond to this situation in accordance with the scope of your own role and responsibilities?

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