1. Give one or more examples of products made in Japan or Western Europe that are superior in quality to U.S.-made products. How do you explain this difference? 2. Illustrate how the TOM concept can integrate design, engineering, manufacturing, and service. 3. Explain why quality should be better by following the TOM concept than in a system that depends on final inspection. 4. Describe how increased market share and profitability might result from improved quality. 5. Select one staff department (e.g., accounting, finance, marketing services, human resources) and describe how this department can deliver quality service to its internal customers