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1. Given the following data: Period Number of complaints 1 60 2 65 3 55 4 58 5 64 forecast using each of these approaches:

1. Given the following data: Period Number of complaints 1 60 2 65 3 55 4 58 5 64

forecast using each of these approaches:

(a) The nave approach

(b) A 3 - period moving average

(c) Exponential smoothing with a smoothly constant of 0.40.

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