1. Given the overview of this course, select every role that is responsible for IT at a firm:

a. A Chief Technology Officer

b. A VP of Marketing

c. A Project Manager

d. A Customer Service Manager

e. CTO and VPM only

2. All of the following are attributes (good or bad) of considering IS costs as "Overhead" except:

a. Budgeting only happens once a year

b. More flexibility for functional managers

c. Less individual employee awareness of IS costs

d. Creates cost tracking responsibilities for functional managers