1- Green Cars Company makes 1,000,000 cars per year. Green Carscustomer service department recently reported receiving many complaintsAs a result, the company reported a 10% loss in their 3rd quarter. The company hired consultants to figure out the reasons The consultants need to understand the Green Cars Company procedures. What is the best tool to visualize the process?

A. Flowcharts

B. Affinity Diagram

C. Matrix Diagrams

D. Cause and Effect Diagrams

2- Green Cars Company makes 1,000,000 cars per yearGreen Carscustomer service department recently reported receiving many complaintsAs a result, the company reported a 10% loss in their 3rd quarter . The company hired consultants to figure out the reasons. The consultants will hold a meeting with the management teams at Green Cars CompanyThey want to understand what the problems are Once they have all the problemsthey want to group them and solve the major ones firstWhich tool are they going to use?

A- Flowcharts

B- Affinity Diagram

C- Matrix Diagrams

D- Cause and Effect

3- Green Cars Company makes 1,000,000 cars per year. Green Cars' customer service department recently reported receiving many complaints. As a result, the company reported a 10% loss in their 3rd quarterThe company hired consultants to figure out the reasons After looking at the issues, the consultants identified the main issue behind the complaints. They know the problem, but they need to know the roots of the issue so they can plan for improvements in the company. Which tool are they going to use?

A- Flowcharts

B- Affinity Diagram

C- Matrix Diagrams

D- Cause and Effect Diagrams

4- GMZ Inc. wants to have a meeting to solve its cash flow problemThey invited people from different departmentsGMZ management has concerns that some of the invited people might influence others in the meeting and some voices and opinions might not be heardAs a result, they want to hear everyone's opinion but anonymouslyWhich tool is the best to use?

A- Flowcharts

B- Affinity Diagram

C- Cause and Effect Diagrams

D- The Nominal Group Technique

5- What is the first step in problem -solving ?

A- determining alternatives

B- implementing the solution

C- identifying the problem

D- developing a plan

6- For this type of data collection, we need to allocate enough budget, but the results are more relevant and accurate.

a Primary data

B- Secondary data

7- Business decisions focus on market share, profitability, customer satisfaction, and repeat business and Project decisions focus on baselines, tracking, verification and validation.

True

False

8- Corporate Governance focuses on keeping the project on track and ensuring that value is created on completion

True

False

9- This technique consolidates ideas created through individual brainstorming sessions into a single map that reflects similarities and differences in understanding and generates new ideas.

A. Mind mapping

B. Affinity Diagram

C. Cause and Effect Diagrams

D. The Nominal Group Technique

10- Project managers must keep the balance between Time, Scope, CostQuality, Resources and Risk

True

False