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1. Have you heard of the Ritz-Carlton before, and what is your impression of it? 2. What are the benefits of an employer treating a

1. Have you heard of the Ritz-Carlton before, and what is your impression of it?

2. What are the benefits of an employer treating a job applicant like a customer? Are there costs associated with treating applicants poorly?

3. What is the Ritz-Carlton motto? How does it teach both applicants and employees about the companys values?

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