1. High emotional intelligence and strong team cohesion are two ways to:

a.minimize relationship conflict.

b.engage in third-party conflict resolution.

c.add more cycles to the conflict escalation cycle.

d.increase relationship conflict.

e.minimize task conflict.

2. Improving communication and understanding should occur:

a.only when the conflicting groups are independent of each other.

b.only when the conflicting parties use the compromising conflict resolution style.

c.only when differentiation between the two sides is relatively low.

d.only when both parties have a win-lose orientation.

e.when neither party has any resources to share.

3. In a purely win-lose situation, the bargaining zone states that the opposing parties:

a.begin negotiations by describing their resistance point for each item on the agenda.

b.try to discover the other side's resistance point so they can determine how much they can gain without breaking off negotiations.

c.usually apply a collaborative approach to resolving their differences.

d.tend to move from their target point to their initial point very quickly.

e.rarely know each other's initial point.

4.In organizational conflict, scarce resources are typically identified as:

a.Scarce resources are unrelated to any part of organizational conflict.

b.a source of conflict.

c.a form of differentiation.

d.a level of task interdependence.

e.a third-party conflict resolution strategy.