Question
1. Hospital A and Hospital B want to have a friendly competition on reducing the number of patient falls. However, the patient census in each
1. Hospital A and Hospital B want to have a friendly competition on reducing the number of patient falls. However, the patient census in each unit is different every day. Which suitable chart could they use to monitor data equitably?
- X-bar and R-chart
- u-chart
- c-chart
- p-chart
- X-bar and s-chart
2. The cardiac department at Omaha Hospital has a 17-bed chest pain unit with 100% utilization most of the time. The manager wants to monitor how long it takes to answer the call lights in that unit.
Which chart(s) should be used to "monitor" this response time?
- p-chart
- c-chart
- u-chart
- X-bar and R chart
- X-bar and s-chart
3. Choose all that apply.
If a sample mean is above or below the control limits, the process is:
- in control, but not capable of meeting the process design requirements
- in control, but needs to be redesigned
- in control, but displaying normal, random causes of variation
- out of control, and the cause of the variation should be determined
- out of control, but is likely to return to normal given enough time
4. Choose all that apply.
When developing a p-chart, the lower control limit:
- is the same as the lowest percent defective in the data
- may be zero
- may be less than zero
- indicates the maximum acceptable number of defect
- is not calculated in some special cases
5. Choose all that apply.
Choose correct statements.
- A gemba walk by leaders of Lean organizations gives them the opportunity to articulate their expert opinions to frontline employees.
- Leaders within a Lean organization must work differently and work with frontline staff to collaboratively solve problems.
- A pull system works best when there is fairly consistent demand for the product or service.
- The first step in the DMAIC methodology involves Determining who the customer of the process is.
- Six Sigma and Lean share the same general purpose of meeting the customers needs.
6. Choose all that apply.
Which of the following is (are) shortcoming(s) of Lean in Healthcare:
- Lean may transfer waste to other operations rather than eradicating it throughout the system.
- Over-emphasis on tools with less consideration for continuous improvement and employee empowerment.
- Lack of strategy or framework for implementation.
- Piecemeal rather than systems approach
- Many organizations conduct single, one-off interventions without ensuring their sustainability.
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