1. Hospital Emergency Department A (simplified) emergency department visit consists of a sequence of four steps, each processed by one or more healthcare professionals working in parallel. i. Initial patient assessment takes 2 minutes per patient, and is performed by a triage nurse. ii. Patient Data Entry consists of checking the insurance status and basic details of the patient. It takes 5 minutes per patient and is performed by 2 receptionists. iii. Consultation and treatment takes 15 minutes per patient and is handled by 3 doctors. iv. Patient discharge processing is performed by a discharge nurse. It takes 4 minutes per patient. What is the theoretical flow time of the whole process? What is the capacity rate of the whole process? What is the bottleneck? Would you recommend staffing an extra receptionist?