1. How big of a mismatch is there between supply and demand for baby formula, and where are the stock-out rates the worst? 2. What are the causes behind the shortages? 3. What is being done in the short and long term to reconcile the inventory imbalances? 4. What are the costs of quality? Explain how they were incurred at the Sturgis plant. 5 Contrast the culture at Abbott and an organizational culture focused on zero defects