1. How can you interpret the culture of an organization? Discuss your interpretation of the culture of your healthcare organization.

2. Describe the three-step approach that managers use for control. Which step do you think would be the most difficult? What could you do to make that step easier?

3. Discuss the pros and cons of the five conflict resolution styles. Which style(s) do you favor? How could you become better prepared to use all the styles?

4. Lewin's three-step process for change. Which of the three steps do you think would be hardest? How could you develop your ability to apply this change process?

5. What does professionalism mean? Why is it important for HCO managers?

6. what is cultural competence? Why is it important for HCO managers?

7. How does one feel about people using politics and political tactics in HCOs? How can this be helpful? Harmful?