1. How do chaos and complexity differ from one another? Have you ever experiencedFlow? Where/when did you experience it and what did it feel like? with references.

2. 5 Whys or a Fishbone diagram for one of the Short term opportunities that you identified during your Gemba walk. Work through each step of the 5 Whys or Fishbone processes to find the root cause(s) of the problem and the potential opportunity for its solution within HCA Healthcare Hospital

Short-term Opportunities:

1. Increase staff training to ensure the highest level of customer service is provided to patients. Training staff on customer service and providing them with the tools to be successful in their roles can help to ensure that the highest level of customer service is provided to patients.

2. Implement an automated triage system to help streamline the process of assessing and triaging patients. Automated triage systems can help to streamline the process of assessing and triaging patients. This can help to reduce wait times and improve the overall quality of care provided to patients.

3. Implement a system for tracking and evaluating patient satisfaction with ER services. A system for tracking and evaluating patient satisfaction can help to ensure that the ER is providing the highest quality of care possible. This can help to identify areas for improvement and ensure that the ER is meeting the needs of their patients.

Please provide references