1. How do secret shoppers help evaluate how well cash- handling practices are followed in an operation?

A. They attempt to use quick-change techniques to short the cashier.

B. They observe employees actions and report their findings back to management.

C. They approach other customers, asking them about their experiences at the operation.

D. They try to leave the operation without paying their bill to see if they will be stopped by an employee.

2. What is the final action taken by managers before removing money from the operation?

A. Petty cash verification

B. Bank deposit preparation

C. Cashier drawer reconciliation

D. Evaluation of large currency for counterfeits

3. Who determines the amount of service charge to be paid by restaurant or foodservice customers?

A. Servers

B. Customers

C. Large party hosts

D. Owners or managers

4. When is the proper time to record the sale of a gift card as revenue?

A. When the card expires

B When the card is purchased

C. When the card is given to its intended user

D. When the card is used to pay for products and services