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1. How does customer service relate to the supply chain? 2. What are the 10 expectations that companies should keep in mind? 3. What is

1. How does customer service relate to the supply chain?

2. What are the 10 expectations that companies should keep in mind?

3. What is the Gaps Model of Service Quality? Please explain.

4. Based on the reading, how will ensure a positive Customer Service experience for your product?

5. What are some of the examples of the seen and unseen costs of e-commerce? What are some changes that need to be made in e-commerce to mitigate some of these costs?

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