1. How is a Small Claims Court action started? Explain all the necessary steps the "Plaintiff" must take.

2. What is a Small Claims Court settlement conference, and what is its purpose? Explain your answer and cite the relevant rule of the Rules of Small Claims Court.

3. State the three parts of a trial, and briefly describe what happens during each part. 4. Who decides matters in the Small Claims Court, and how should you address that person?

5. What should you do when the judge enters the courtroom?

6. In what order are Small Claims Court matters generally dealt with?

7. What should you do when your case is called in Small Claims Court?

8. Who are the parties in a provincial offense matter?

9. Who are the parties to a proceeding before the Landlord and Tenant Board?

10. Briefly describe the process by which a matter is brought before the Landlord and Tenant Board.

11. How should you address the judge, justice of the peace, or adjudicator?

12. How do you speak to your client during the trial or hearing? Provide an example of how to address the court.

13. You are a licensed paralegal representing your client, Pauline Frangello, who is the defendant in a Small Claims Court matter. You are appearing in the Small Claims Court for the trial. The court is in session, and you are about to cross-examine the plaintiff's first witness. Ms.Frangello is sitting in the gallery of the court chewing gum and scrolling through her smartphone. What is wrong with Ms.Frangello's behavior? How might this situation have been avoided?

14. When should you start to develop your theory of the case, and why?

15. How do you make your theory of the case persuasive?

16. What is an exhibit? Give an example