1. How is supply chain management different from traditional supplier and customer relationships?

2. Why do lean manufacturers use a "raw and in process inventory" account, rather than separately reporting materials and work in process?

3. What is the benefit of identifying non-value-added activities?

4. What is the difference between a leading indicator and a lagging indicator?

5. What is the purpose of scorecard cascading?

6. Why is the common measure bias especially prevalent in companies that use scorecard cascading?

7. How can the balanced scorecard be used to address CSR objectives?