1) How successful is the Shouldice Hospital? How has Shouldice designed its service process to support the value proposition it offers to customers? In particular, what process design choices contribute to high efficiency and productivity? How would you describe the culture of the organization? 2) What is the resource (or resources) that is limiting the rate at which Shouldice can serve customers? For each resource, calculate its capacity in terms of how many patients could be processed per week, if all that were required to process a patient was that resource. Then use this analysis to come to an answer to this question. 3) What are the advantages and disadvantages of each of the options proposed for increasing capacity? As Dr. Shouldice, what action, if any, would you take to expand the hospitals capacity? Who is likely to resist your proposed change? How would you implement changes you propose?