1. How would you describe the situation Levy inherited at the BIDMC? What challenges did he face? Why did previous turnaround efforts fail? 2. How did Levy get started in his new job? In particular, what were his objectives and what did he accomplish: prior to his first day of work? on his first day? during his first week? 3. What (if anything) was distinctive about the way Levy went about formulating, announcing, and implementing the recovery plan? How did he overcome resistance? 4. How did Levy tackle the problem of the BIDMC's "curious inability to decide?" 5. In describing his leadership style, Levy speaks of the "CEO as teacher." How has he defined that role? Why has he chosen to focus on it? What skills does it require? In what settings is it likely to be useful? Will Levy have to assume a new role (or roles) in the months ahead?