1) HR managers use various ________ technologies to acquire a high volume and diverse pool of candidates (and to filter them based on experience).

A. marketing

B. training

C. selection

D. recruitment

2) New hiring not only entails a high cost but also increases:

A. the company's rating on Glassdoor.com

B. the risk of losing corporate knowledge

C. the risk of lawsuits

D. the risk of increasing turnover

3) A small software company interviewed candidates for two open positions as quality assurance technicians. The final two selected are equally qualified; a young woman and a fifty year old man. In order to cut employee expenses, the IT manager offered the job to the older man at a salary $15,000 lower than the salary offered to the young woman. This violates the 1963 Equal Pay Act. Which entity is charged with enforcing the Equal Pay Act of 1963 if it is notified?

A. small business administration

B. United States senate

C. occupational health and safety administration

D. equal employment opportunity commission

4) A financial firm fired a portfolio manager after she became pregnant. This is:

A. legal. Her pregnancy would cause her performance to drop

B. illegal. She is only protected by her sex, not her pregnancy

C. illegal. She is protected under and amendment to the Civil Rights Act

D. legal. She is not protected under US law

5) US law declares a goal of assuring "a minimum standard of living necessary for the health, efficiency, and general well-being of workers." This goal was adopted:

A. in the Equal Opportunity Act of 1972

B. in the Fair Labor Standards Act of 1938

C. in the Family and Medical Leave Act of 1993

D. as a federal regulation during Obama's administration

6) Employers must provide reasonable accommodation for disabilities, unless this accommodation would cause significant difficulty or expense for the employer. Under the Americans with Disabilities Act, which of the following would be true?

A. The employer must make accommodations and hire a prospective policeman, whose job would require him or her to constrain criminals, even though this prospective employee lost an arm in Afghanistan

B. An employer must provide ramps and elevators for any employees using a wheelchair

C. An employer must allow an employee with partially paralyzed arm to continue their job even though they are unable to life boxes that weigh more than ten pounds

D. An employer must allow an employee, diagnosed with a Excessive Daytime Sleepiness, to continue his or her operating heavy machinery.

7) Culture and communication are two obstacles to a diverse workforce. Another is:

A. stereotypes

B. ideologies

C. increased competition

D. departmental silos

8) Edward applied to Harris-Teeter Foods for a manager's job. His work history includes 8 years as a cashier. His references say he is always punctual, wonderful with customers, and helpful to colleagues. HT hired Edward to fill a management role. This is an example of:

A. hiring a diverse candidate

B. hiring an internal candidate

C. hiring an external candidate

D. hiring a risky candidate

9) Managers develop a list of questions directly related to the job requirements for the ________ part of the hiring process.

A. interview

B. selection tests

C. screening

D. recruitment

10) When an employee shadows another employees to observe the performance of the duties of his job and then the roles are reversed this is known as:

A. professional development

B. off-the-job training

C. on-the-job training

D. personal development

11) Zenda is a financial advisor for an investment company and also has a private bookkeeping business. She recently read about new financial regulations that would potential change record keeping practices for her clients. She is needing to learn about these new changes and to keep her knowledge current. What is the best choice for Zenda to make to increase her knowledge about these new regulations?

A. hire a lawyer who specializes in finance to update her processes

B. participate in an online training covering her current bookkeeping software to better use its features

C. ask her social media network questions about new regulations and bookkeeping requirements

D. participate in professional development opportunities - a financial conference taking place next month covering new financial and bookkeeping regulations

12) Liam has been employed by the skateboard company, Alien Workshop for two years. Each February, Liam meets with his boss, Brandon, at Bill's Cafe to review his employee performance over the last 12 months. Brandon reviews Liam's prior year goals, discusses his performance and whether he met his performance expectations, and then sets goals for Liam to accomplish over the coming year. Brandon has just conducted ________ with Liam.

A. professional development

B. off-the-job training

C. a performance appraisal or evaluation

D. on-the-job training

13) Michael works as a equipment rental salesperson. He is paid an hourly rate of $15 per hour plus a bonus if his equipment rental goals are reached at the end of the year. What type of compensation does Michael have?

A. straight commission

B. straight wage

C. salary plus bonus

D. salary plus commission

14) If a state has at-will employment, what does that mean for a company or employee?

A. employers can fire employees at any time and without any reason

B. companies can force employees to work for them for specified periods of time such as one year

C. if employees wish to resign, they need to explain why they are leaving their job and provide written evidence showing the reason they need to leave their job

D. management must show just cause for termination, and in some cases, they must furnish written documentation to substantiate the reasons for terminating an employee

15) Ethan worked as a salesperson for a pharmaceutical company. For the past year he missed every sales quota and stretch goal originally set at the beginning of the year. Even though his boss worked with him and sent him to receive additional training, Ethan improved only slightly. In addition, Ethan was not a team player and often upset other employees. His boss has decided to let him go and is now considering what type of termination to use. Which of the following would be a reason for a mutual-agreement termination?

A. his boss wants Ethan to quite but decides to soften blow of the firing (as in a forced resignation)

B. Ethan thinks he can do better next year and wants another chance to increase his sales

C. his boss fires him directly for failing to meet goals

D. the company is downsizing and his eliminated the employee's position

16) Employees are most likely to change a job because of:

A. the drive to work took too long

B. poor and ineffective leadership

C. their earnings

D. the benefits package was not very good

17) A company is actively working at reducing employee turnover. According to research, employees are more likely to continue working hard for a company that:

A. provides continual training of the necessary skills employees need to perform their jobs.

B. conducts regular management retreats to exotic sites

C. is located close to good transportation hubs

D. provides wellness benefits such as free healthy snacks and gym memberships

18) What are some of the new challenges in the twenty-first century Human Resources managers are now needing to spend more time strategizing around?

A. training interns to work during the summer for their organization

B. increased diversity, and aging workforce, advances in technology and working from home

C. finding new software solutions that meet their evolving needs

D. retaining their best employees and not have them leave for the competition