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1. I dentificar tres reas relacionados al tema de cultura y calidad total. Tome en consideracinlas caractersticas de una cultura de calidad y los conceptos

1. Identificar tres reas relacionados al tema de cultura y calidad total. Tome en consideracinlas caractersticas de una cultura de calidad y los conceptos de satisfaccin, valor y lealtad del consumidor.

2. Para cada unade las reasseleccionadas, escribir un ensayo dondeincluya grficoso ilustracionesrelacionadosa las reas.

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