1. Identify and describe a quality issue in healthcare today that needs improvement. How would you improve this quality issue and which quality improvement models/tools would you use? Why would you use these tools/techniques and why are they appropriate to address the selected quality issue?

2. What type of reporting format would you use to display the following:

a. Percentage of Risk Event Reports that are late versus the percentage of Risk Event Reports that are submitted on time

b. Most common types of patient complaints about the Dental Clinic

c. The correlation between Patient Medication Errors and the quality and frequency of Educating Patients about their Medication Use