1) Identify if the statements in the table below about the various documents used for real estate auctions are true or false:

Write True or False Awork health and inspection checklist may be used to help identifyr hazards at the place ofauction A bidder's register contains details of bidders who intend to bid at the auction A bidder's guide contains information .ven to registered bidders before an auction An authorityI to bid letter is completed by potential bidders who want to nominate another person to bid on their behalf An auction reserve letter documents the FEEWE price nominated b1; the vendor A bidder's register contains information to help bidders be successful at auction An auction agreement documents the terms and conditions that the vendor agrea to for the real estate agent to conduct an auction on their behalf A contract is a legally binding agreement between the purchaser and vendor exchanged after the auction A bidder's guide contains the personal details such as name, add ress, contact details and proof of purchase of potential bidders An auction reserve letter documents a bidder's interest in the property.r A contract of sale Iavs out the terms and conditions of the auction Write True or Question False Make realistic suggestions to resolve the complaint Establish rapport Show interest by leaning forward Inform the client about the customer complaint process Show interest by nodding their head Show interest by maintaining good eye contact Use brief verbal affirmations such as 'hmm' and 'I see' Apologise and accept the blame Ask specific questions to obtain more information Paraphrase to check for understandingWrite True or Question False The property is on a gentle slope The property has previously been used for cropland and pasture The property drains well after heavy rain The local council has given approval for the property to be sub-divided The property is freehold The property is hilly with rocky outcrops1Write True or uestion Q False It is appropriate to pass in a property if the bidding has been exhausted and the reserve price has not been met It is appropriate to knock down a property if the reserve prioe has not been met and the bidding is exhausted It is appropriate to knock down a property if the reserve prioe has been reached and the bidding exhausted It is appropriate to pass in a property if the reserve price has been reached and bidding is exhausted Write True or Question False When did you register as a bidder? Did you register as a bidder? Would an apology be acceptable to you? What happened next? Would you like to take this complaint further? How does that make you feel? How would you like us to resolve this complaint for you? Did you clearly raise your bidder's paddle