1. Identify Process and elaborate the activities

2.Draw Process Flow Diagrams in MS VISIO or any cross-functional visio online or any cross-functional online and use same shape

Processes using enterprise systems

3. Enterprise Systems

Given the complexity of managing the data across entire processes, it is not feasible to rely on manually connecting functional information systems by printing information from one system and rekeying it into the next system. Therefore, in addition to moving from silos to processes, organizations must also move from functionally focused information systems to integrated enterprise systems (ES). Enterprise systems support the entire process rather than parts of the process. Put differently, enterprise systems not only support the execution of individual activities in a process, they also help the organization coordinate work across functions. This coordination further reduces delays, avoids excess inventory, and increases visibility. Figure 3 illustrates the role of an ES within an organization. Consider the fulllment process. When the sales department receives a customer order, it enters the order into the ES and authorizes delivery. People in the warehouse are automatically notied and have access to the information necessary to prepare and ship the order. (Recall that in a manual system, they would have to wait for the paperwork from sales.) As soon as the order is shipped, accounting receives the information necessary to send the invoice. An ES can similarly streamline the procurement process. The purchase requisition created in the warehouse is immediately available to the purchasing department, which creates a purchase order and forwards it electronically to a suitable supplier. When the shipment from the supplier is received and the receipt is entered into the system, accounting has immediate access to the information needed to process the invoice when it arrives from the supplier. Thus, there is no need to explicitly communicate this information among functions. In addition to eliminating the need to communicate explicitly among departments, enterprise systems make processes more efcient by automating some of the routine steps in the process. In the procurement process, for example, when a purchase requisition is created, the ES automatically selects a suitable supplier, creates a purchase order, and sends it to the supplier, based on previously established rules. In the fulllment process, the ES automatically generates an invoice as soon as a shipment is sent to the customer and electronically send it to the customer. A nal benet of enterprise systems is that theyprovide greater visibility across the process. Each person involved in the process has almost instant access to the information about the process. At any time, the system can be queried about the current state of the customer order or purchaserequisition, for example, which part of the order fulllment process is currently being executed, or when the purchase order was sent to the supplier. This increased visibility reduces uncertainty for all concerned parties. For instance, the anxious customer can be assured that the order was shipped this morning, and the anxious warehouse manager can rest easy with the knowledge that the shipment from the supplier will be arriving on time. The reduced delays and increased visibility have a positive impact on lead times, cycle times, inventory, lost sales, and customer service.