1. Identify the business to which the plan relates. 2. Summarise the background and the overarching goals of the plan. 3. Outline the key performance indicators that the plan is seeking to achieve. Use the SMART formula. 4. Identify strategies to achieve those key performance indicators. 5. Outline the key milestones (activities and timelines) that will be used to monitor the plan. 6. Outline the resources that will be needed to execute the operational plan. Your plan must involve the acquisition and use of: a. At least three physical resources (technology, plant, equipment, software etc.) b. At least one human resource (hiring a new employee or contractor) 7. Identify the risks associated with achieving the operational plan. 8. Contingency plans to address the risks. 9. Identify legislative and/or compliance obligations that your plan must adhere to. Consider legislation, regulations, codes of practice and/or national standards. 10. Identify relevant organisational policies and procedures that relate to your plan. 11. Outline the proposed budget for the operational plan. For Puzzle Engineering Solution